Click here for Support RESOURCES
Support - What it covers and what it doesn't cover
What Support Covers
Tech support is provided for questions and problems with Adjutant Software programs - installing it, how it works, and any program messages or error messages.
What Support Does NOT Cover
- General computer support and maintenance
- Networking issues
- Using the Internet, AOL, or downloading files
- Windows Explorer, your word processor, or any program not produced by Adjutant Software, even if that program is being used in conjunction with Campaign ToolBox.
- Mail merge using your word processor and the data file created by Campaign ToolBox
- Help in balancing an account (See Tech Notes - Account Balancing for help with this). Paid support is available for this - see Support Options (below)
- Support calls from more than one person in your campaign
- Versions of the program older than the current version. Please click here to make sure you have the latest version of the program.
- Support for programs where the license has expired
- Anything that could be considered legal advise. Any discussions regarding a specific transaction should be considered purely hypothetical and dealing only with how the program records and uses a transaction.
Support Assumptions and Requirements
- The proper functioning of any software depends on having an up-to-date, well-maintained system. Different programs use different files and different parts of the OS - just because other programs appear to work OK does not necessarily indicate that the system is in good working order.
- A computer is a tool and, like any tool, it requires a certain level of skill to be used effectively. It is assumed that the customer has a working knowledge of Windows, how to copy, move, rename, and delete files, navigating through your system to locate a specific folder and file, and other general computer usage skills. This does not mean you need to be an "expert" - it simply means that you understand that a computer is not like a toaster where you press a button and out pops your desired results.
- Wherever possible, Campaign ToolBox uses Windows Programming Standards making most operations similar to other programs you may be using.
- If you are using the program across a network, support assumes that you are knowledgeable and proficient in the use and navigation of your network operating system.
- Support assumes that you have read the applicable help files, Quick Reference Guide, and/or other available support resources.
- Support assumes that you understand the rules and regulations regarding filing of campaign finance reports.
- Support options are limited if you do not have email and Internet access
- Most support documents are in Adobe Acrobat PDF format. You will need the free Adobe Acrobat Reader program installed on your system to read these support documents. The Reader program is on the CD and is also available as a free download.
Support Options
- There is no extra charge for normal support (as described above) - it is included in the purchase cost. If a customer wants support that is outside the parameters as described in the above section, it can be arranged and charged to a credit card at the rate of $75 per hour. There is never any reason to have to pay for tech support; however, some folks simply refuse to read the help resources that are available for the program. The pay-for-support option is available in case someone wants to have the manual or other freely-available help resources read to them over the phone (no one has ever done this, but it's here to illustrate a point).
- Any support issue that involves balancing totals, creating reports, or involves reviewing or manipulating a customer's database file will be charged at a rate of $75 per hour. This charge may be waived if the problem is the result of a program error. Adjutant Software will be the only judge of whether or not a program error exists.
- Most issues are best handled by email. Email is usually answered within a few hours - nearly always within 24 hours.
- Some issues are best resolved over the phone. Please make sure that you are at your computer with the latest version of the program running when you call.
- Unless prearranged, support is not available by fax or postal mail.
- Please see Contact Information for phone and email.
- Support is provided on an as-available basis during normal business hours, evenings, and weekends.
